Frequently Asked Questions (FAQs)
Here are the questions we get asked most at Rouvib. It pulls from our policies, so for full terms, check the individual policy pages.
What does Rouvib sell?
Tees, polos, and tanks, all printed on demand. We ship within the United States only.
What does print-on-demand mean for my order?
Each item is printed after you order it, not pulled from stock. That’s why production takes 2–3 business days, and why an order can’t be cancelled once production starts.
Why does my item look a little different from the photo?
Small differences in color, print placement, fabric texture, and sizing of about 1–2 cm are normal for print-on-demand and aren’t defects. They come from monitor calibration, dye lots, and ink absorption.
How long will my order take?
About 7–10 business days: 2–3 business days of production plus 5–7 business days of transit. See our Shipping Policy.
What’s the cut-off time?
5:00 PM Pacific Time (PT), Monday to Friday. Orders before cut-off go into production the same day; after cut-off, on weekends, or on holidays, the next business day.
Do you offer free shipping?
Yes. Orders of $109 or more ship free. Under $109, there’s a flat $6.99 shipping fee.
Where do you ship?
Within the United States only. We can’t ship to Alaska, Hawaii, P.O. Boxes, or APO/FPO/DPO military addresses.
Which carriers do you use?
FedEx, UPS, and USPS, assigned by your destination ZIP code when your order ships.
How do I track my order?
We email you a tracking number when your order ships. It can take the carrier up to 24 hours to start showing updates.
Can I change my shipping address?
Only within 24 hours and before production starts. Email contact@rouvib.com with your order number.
What payment methods do you accept?
Stripe (handling Visa, Mastercard, American Express, and Discover) and PayPal. Every price is in US Dollars (USD).
When am I charged?
In full at checkout. Production only starts after your payment clears.
Is checkout secure?
Yes. The connection is encrypted with SSL/TLS, and payment runs entirely through Stripe and PayPal under PCI-DSS. Your full card number never reaches our servers.
What is your return policy?
Because everything is printed to order, we accept returns and exchanges only for a print defect, a product or fabric defect, transit damage, or the wrong item, reported within 30 days of delivery. We can’t take returns for change of mind or sizing. Full details are in our Refund and Returns Policy.
Are size complaints defects?
No. A size chosen from our published size chart isn’t a defect, so sizing isn’t eligible for a return. Please check the size guide on each product before ordering.
How do I start a return?
Email contact@rouvib.com within 30 days with your order number, the issue, and clear photos. We reply within one business day with a return address if it’s eligible.
Who pays for return shipping?
We do. Since we only accept returns for reasons on our side (a defect, damage, or the wrong item), you won’t pay to send an approved return back.
Do you charge a restocking fee?
No. Returns are always $0 to restock.
When will I get my refund?
Within 7 business days of us receiving and inspecting your return. Depending on your bank, it can take a little longer to show up.
Can I exchange for a different design?
Yes, for eligible issues (a defect, damage, or the wrong item). Mention it in your first email. Since each item is printed to order, the replacement is a fresh production run once we receive the return.
Can I cancel my order?
Within 24 hours and before production starts. Email contact@rouvib.com with your order number.
Which items can’t be returned?
Change of mind or sizing; items personalized with custom names, text, or your own artwork; items worn or washed after delivery; items without original tags or packaging; anything reported after 30 days; and final sale items.
My item arrived damaged or with a print defect.
For transit damage, email us within 7 days of delivery. For a print or product defect, email us within 30 days. Either way, include your order number and photos. Once we confirm it, we reprint and reship at no cost or issue a full refund.
Tracking says delivered but I haven’t received it.
Check with anyone at home, building staff, and neighbors. If it’s still missing after 48 hours, email contact@rouvib.com with your order number and we’ll open a carrier investigation.
How is my personal information handled?
As described in our Privacy Policy. Payment data is held only by Stripe and PayPal under PCI-DSS.
Do you sell my personal information?
Not in the traditional sense. Some advertising data sharing may count as “sharing” under California’s CPRA. You can opt out anytime via our Do Not Sell My Information page.
How do I contact support?
Website rouvib.com is owned and operated by Jonnpa LLC
Company Name: Jonnpa LLC
Company Number: B20260262078
Business Address: 16434 Halsey Street, Granada Hills, CA 91344, US
Email: contact@rouvib.com
Phone: +1 (805) 309-5360
Contact Form: Click here
Business Hours: We’re here Monday to Friday, 9:00 AM – 5:00 PM Pacific Time, PT.
Response Time: We’ll get back to you within one business day.