Refund and Returns Policy

Last updated: 15 June 2026

We want you happy with what you ordered from Rouvib. Since every item is printed to order just for you, our returns work a little differently from an off-the-shelf store: we’ve got you covered for anything that’s on us — a print defect, a product defect, transit damage, or the wrong item — but we can’t take returns for change of mind or sizing. Here’s exactly how it works. For shipping details, see our Shipping Policy.

Eligibility for Returns and Exchanges

Because each item is made to order, we accept returns and exchanges only for:

a print defect (misprint, wrong colors, or a flawed print)
a product or fabric defect
damage in transit
the wrong item or design compared to what you ordered

To be eligible:

Reach out within 30 days of delivery with your order number and clear photos.
Keep the item unworn, unwashed, and in original condition with its tags on.
A size you chose from our published size chart isn’t a defect, so sizing and fit aren’t eligible. Please check the size guide on each product before ordering.

How to Return or Exchange an Item

Step 1. Email contact@rouvib.com within 30 days with your order number, what’s wrong, and clear photos.
Step 2. Wait for approval. If it’s eligible, we’ll email you a Return Authorization with the return address and instructions. Please don’t send anything back before you get this — items sent without authorization or to the wrong address can’t be processed.
Step 3. Pack the item in its original packaging with the tags on, and pop your order number inside the box.
Step 4. Ship it back using the method in your email. Once we receive and check it, we’ll sort out your reprint or refund and email you to confirm.

Condition of Returned Items

Unworn and unwashed, in original condition.
Tags still attached, and in the original packaging where possible.
Free of any wear, marks, or damage that happened after delivery.

Anything that comes back not meeting this may be sent back to you or refunded only in part.

Return Shipping Costs

Since we only accept returns for reasons on our side (a defect, damage, or the wrong item), we cover return shipping in full. You won’t pay to send an approved return back.

Return Method

After approval, we’ll email you the return address and a recommended way to ship it.
Use a trackable method and keep the tracking number until your refund or reprint is done.
We can’t cover returns that go missing on the way back without proof of tracking.

Non-Returnable Items

Not eligible for return or exchange:

Change of mind, or no longer wanting the item.
Sizing or fit, including a size ordered from our published size chart.
Items personalized with custom names, text, or your own artwork.
Items worn, washed, or altered after delivery.
Items without their original tags or packaging.
Anything reported more than 30 days after delivery.
Final sale items.

Damaged or Defective Products

Arrived damaged in transit? Email contact@rouvib.com within 7 days of delivery with your order number and photos (see our Shipping Policy).
Found a print or product defect? Email us within 30 days of delivery with your order number and photos.
Once we confirm it, we’ll reprint and reship at no cost, or give you a full refund, including return shipping.

Exchange Policy

Since items are printed to order, exchanges apply to eligible issues (a defect, damage, or the wrong item), not to size or change of mind.
For an eligible exchange, we run a new production of the correct item once we receive the return, and it ships on our standard timeline.

Reason for Return

When you reach out, tell us the reason and include photos. Only eligible reasons — a defect, damage, or the wrong item — qualify for a return.
It helps us sort your reprint or refund quickly and improve our printing over time.

Refused or Undeliverable Packages

If a package is refused at the door or comes back to us as undeliverable (for example, an incomplete address), we’ll get in touch.
Since each item is made to order, we can reship it (new shipping charges may apply) or refund the item price. Original shipping isn’t refundable, and any return shipping for an undeliverable package may be deducted from your refund.

Lost, Stolen, or “Delivered” but Not Received

If tracking shows delivered but you don’t have it, check around your place and with neighbors or building staff first.
Still nothing after 48 hours? Email contact@rouvib.com and we’ll open a carrier investigation. We aim to get back to you within 5–7 business days.

Order Changes and Cancellations

Need to change or cancel? Email us within 24 hours of ordering.
After 24 hours, your item may already be in production, so we can’t promise changes.
Once it ships, it can’t be cancelled, and since it’s made to order, it’s only returnable for the eligible reasons above.

Refunds

Once we receive and inspect your return, we’ll email you to confirm it’s approved.
Approved refunds go to your original payment method within 7 business days.
Depending on your bank, it can take a little longer to show up.
No restocking fee.

Restocking Fee

We don’t charge any restocking fees. Returns are always $0 to restock.

Reach Us

Website rouvib.com is owned and operated by Jonnpa LLC

Company Name: Jonnpa LLC

Company Number: B20260262078

Business Address: 16434 Halsey Street, Granada Hills, CA 91344, US

Email: contact@rouvib.com

Phone: +1 (805) 309-5360

Contact Form: Click here

Business Hours: We’re here Monday to Friday, 9:00 AM – 5:00 PM Pacific Time, PT.

Response Time: We’ll get back to you within one business day.